Internal IT Policy
This is Nemein's internal IT Policy. It is provided as public resource to support transparency and explain our way of working with client data.
Work reporting
- Work hours for all customer work is reported on the same day
using OpenPSA Projects.
- If suitable task can't be found it must be opened
- All invoicing information in Projects must match project or maintenance agreement with the client
- Work descriptions must be in language acceptable to the client, avoid terms "fixing" and "bugs"
- Subcontractors also report their hours to the client projects for invoicing reasons
- Salaries for hour workers are calculated from Projects on 15th of every month
- All TODO items must be tracked via OpenPSA Support
- Move all TODO emails to the Support inbox
- Tell clients to send messages to support@nemein.com
- Assign correct categories to TODO items
- Monitor your Support ticket queue at least once a day
- Expenses and mileages are reported using OpenPSA Projects
- Write record ID from Projects to each receipt and deliver to financial admin
Information Management
- Meetings and other time allocations are stored in OpenPSA Calendar
- All meetings and personal engagements during office time must be kept up to date
- Meeting notes and specifications are stored in HTML format to
the appropriate client folder in Nemein Extranet
- Ensure the client and possible partners have required permissions for accessing the Extranet folder
- Contact information is stored into OpenPSA Sales
- Received business cards must be typed in and then may be discarded
- Clients-type companies will be automatically listed on nemein.com as references
Information Distribution
- Interesting links must be shared via personal del.icio.us
accounts
- Use tag categories from the http://del.icio.us/bergie account where applicable
- Ensure your del.icio.us account is aggregated to "Nemein research roll"
- Blogging enables us to communicate with our client and developer
connections in an informal fashion
- Don't mention client names or specifics without permission
- Blog all major new OpenPSA or other software features together with screenshots
- Ensure your blog feed is aggregated to nemein.com, Planet Midgard and OpenPSA news
- Build your blog with Midgard. It can be hosted on nemein.com
- Fast documentation with the Markdown
- Read the basics , and commit yourself to the Nemein's conventions listed below
- Headings: use hash (#) characters, i.e.
# Header1
## Header2
### Header3 - Highlighting: use underscore (_) for emphasis and double underscore (__) for strong
- Lists: use asterisk (*) for bullets
- Links and attachments: use reference style, i.e.
[Google][1] rocks! [Read more][2]
[1]: http://www.google.com/ "THE search engine of the WWW"
[2]: http://www.example.com/software/manual/ "The end user manual" - See this page in Markdown for reference
Security
- Email
- All emails must be GPG signed
- Internal emails and emails with GPG-enabled partners must be encrypted
- Use either webmail or SSL-encrypted IMAP for reading email
- Backups
- Synchronize your home directory to the devel.nemein.net server every week